TikTok does not allow users under the age of 16 to use the direct message feature. To fix TikTok messages not working, you can either create a new TikTok account, follow the user (and have them follow you back), or contact TikTok support to change your birthday. Lastly, if the user sets their Who can send you direct messages” setting to “Nobody”, no one can send them direct messages.Įven if you’re mutual followers, you won’t be able to send them a message. If the user didn’t change their “Who can send you direct messages” setting to “Everyone”, you will not be able to send them direct messages unless you’re mutual followers. That feature is set to “Friends” by default, which means that only your followers that you follow back can send you direct messages. TikTok has a safety feature called “Who can send you direct messages” where users can choose who can send them direct messages. Secondly, if you’re not mutual followers with the user, you may not be able to send a message to them. TikTok’s response to the change was to keep younger users on the platform safe. If you are under the age of 16, the “Message” option will not be available to you. ![]() ![]() Since the age restriction, only registered users that are aged 16 and above can use the direct message feature. You can’t send messages on TikTok either because you’re under the age of 16, you’re not mutual followers with the user, or the user has set their safety setting to “Nobody”.īack in April 2020, TikTok implemented an age restriction for the direct message feature.
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